The purpose of this page is to explain to you how your product will get to you and how long it will take.
Here's a quick reference guide - full details explained below the table:
From Our US Based Facilities Shipping to US Addresses
From Our International Facilities Shipping To US Addresses
PHASE 1 - Order Processing - our aim is to process your within 24 hours after it is received. The processing includes ensuring your payment has gone through successfully, checking that we have all your necessary details and then instructing the manufacturing facility to produce your product.
This 24 hour period between purchase and order processing is the only time you can:
- Change or edit your order.
- Cancel your order.
- Change delivery address.
Please note we cannot accept changes to any aspect of your order after 24 hours has elapsed and it has entered the production phase.
PHASE 2 - Order Production & Fulfilment - It takes anywhere from 2-7 working days after processing to produce your product depending on demand (see tables above).
It's usually much quicker than this as we increase the efficiency of our production processes but we allow 2-7 days in case there is a sudden rush of orders because of high demand, promotions or flash sales.
Your order is also quality controlled during this phase before it is sent to the shipping department.
PHASE 3 - Order Shipping - Once your order has been fulfilled, it is then carefully packed and shipped directly to you.
We ship directly to these zones:
Zone 1 - United States and Canada.
Zone 2 - Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
Zone 3 - Rest of the World.
These are our standard shipping rates for domestic US orders:
$5.99 for orders up to $10
$6.99 for orders greater than $10 up to $35
$7.99 for orders greater than $35 but less than $75
FREE for orders over $75
Premium rate options are available at checkout.
International orders are charged a flat rate of $12.95 for shipping.
Shipping Times To The USA
Depending on which manufacturing facility has produced your order (according to which product you have ordered), depends how long it will take to get to you. We promise a maximum 1-2 week delivery period on standard delivery for US addresses.
Faster Expedited shipping and other premium shipping options may be available for your order for other products if you wish to enhance your delivery. Details of these will be found on the checkout page of your order.
Please note that timely delivery to you once your order has been shipped by us is subject to the Terms of Service published by the carrier. Please also note circumstances out of our control such as natural disasters, severe weather conditions, holiday delays, or terrorist incidents etc. may cause shipping delays and postponements.
Shipping Times To International Addresses (Outside the USA)
Depending on which manufacturing facility has produced your order (according to which product you have ordered), depends how long it will take to get to you. We promise a maximum 2-4 week delivery period on standard delivery for addresses outside of the USA.
What To Do If Delivery Of Your Order Is Overdue
If your order has not been delivered within the published delivery period on the relevant product page, then contact our Customer Support Team at firstname.lastname@example.org with the following information:
- Your Name:
- Your Order Number:
- Your Tracking Number:
- Details of the problem you are experiencing.
Shipping Of Multiple Items
If your order contains a number of items, they may be packed and shipped to you as soon as each is ready. Where possible we will ship items from your order to you in a single package.
If you have chosen standard shipping and all your products are manufactured at the same facility, you will not be charged any extra on your order for multiple packages within the same order. If you select to take advantage of any post purchase offers, these are regarded as separate transactions and so will incur a small shipping charge of $3.99 per item.
Products manufactured at different locations will be sent individually.
Customs Delays & Import Taxes
Please note that if we are shipping to you internationally, there may be a slight delay caused by customs clearance. Please also be aware that if there are any import taxes charged by your customs authorities, you will be responsible for paying those.